Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

Durasein Australia (“Durasein,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or interact with our website https://durasein.com/au (the “Website”).

By using our Website, submitting a contact form, or placing a sample order, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

a. Information You Provide Directly

When you interact with our Website, including submitting contact forms or requesting samples, we may collect:

Name
Company name
Email address
Phone number
Mailing or delivery address
Project details or enquiry information
Any other information you voluntarily provide

b. Automatically Collected Information

When you visit our Website, we may automatically collect certain technical information, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on the Website
Referring website addresses

This information is used for website administration, analytics, and to improve user experience.

How We Use Your Information

We use personal information for purposes including:

Responding to enquiries and contact form submissions
Processing and fulfilling sample orders
Providing follow-up communications related to your enquiry or request
Connecting you with appropriate Durasein distributors or partners
Improving our products, services, and website functionality
Complying with legal and regulatory obligations

Disclosure of Information to Third Parties

a. Distributors and Business Partners

When you place a sample order or submit a contact form through our Website, we may share your personal information with third-party distributors, resellers, or business partners who represent or distribute Durasein products in your region.

This sharing is necessary to:

Fulfill sample requests
Provide local follow-up and customer support
Respond to project-specific enquiries

Once your information is shared with these third parties, it is handled in accordance with their own privacy policies, not this Privacy Policy. We encourage you to review the applicable distributor’s privacy policy for details on how they manage your personal information.

b. Other Third Parties

We may also disclose personal information to:

Service providers who assist with website hosting, analytics, CRM systems, or communications
Professional advisers (such as legal or accounting advisors)
Government authorities where required by law

We do not sell your personal information.

International Data Transfers

Your personal information may be transferred to, stored, or processed outside Australia, including in countries where our service providers or distributors operate. We take reasonable steps to ensure that any overseas recipients handle personal information in a manner consistent with Australian privacy laws or under comparable privacy protections.

Cookies and Analytics

Our Website may use cookies and similar technologies to:

Analyze website traffic and usage patterns
Improve website performance and functionality

You can control or disable cookies through your browser settings; however, doing so may affect certain Website features.

Data Security

We take reasonable technical and organizational measures to protect personal information from misuse, loss, unauthorized access, modification, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Access and Correction

You may request access to the personal information we hold about you or request corrections if the information is inaccurate, out-of-date, or incomplete. Requests can be made using the contact details below.

Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. Accessing third-party websites is at your own risk.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Website after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or wish to make a privacy-related request, please contact:

Durasein Australia
Email: info@durasein.com
Website: https://durasein.com/au